Vacation Station has been
Incline Village and Crystal Bay's leading property management company since
1981. Vacation Station sets the standard for excellent customer service, high
owner revenues, outstanding housekeeping, and personalized service. We specialize
in handling only high quality properties for vacation rentals.
Full Service Property Management
Thank you for your interest in Vacation Station's rental program.
Selecting the best vacation rental management company is a very important decision.
A wise choice will provide you with years of enjoyment, maximum financial returns
and peace of mind. Choosing a company that is not service oriented, lacks focus,
is disorganized, and has a poor marketing plan may jeopardize your valuable
real estate investment and cause the loss of thousands of dollars in revenue
as well as create unnecessary expenses. We appreciate your consideration of
Vacation Station as your property management company. Please don't hesitate
to call or stop by our office. We're happy to provide you with a free property
analysis and a home owner information package. See what current owners have
to say about our program in the "Owner Testimonials" section to follow.
No management company in Incline Village out performs our average
annual gross revenue per unit. According to market share results by the Reno/Sparks
Convention Authority (room tax authority), Vacation Station captures over 20%
of the vacation rental market share in Incline Village/Crystal Bay. Since we
are the second largest lodging provider in Incline Village, Vacation Station
also books a major percentage of the total vacation rental revenue. With an
average annual sales growth exceeding 10%, and some years up to 27%, property
owners on our program receive excellent financial returns on their investment.
Vacation Station makes every effort to ensure that our guests'
expectations are consistently exceeded. We accurately represent our properties
to our guests and help them select properties that fit their requirements. We
also furnish them with the confidence that, no matter what unit they choose,
they will check into a clean, comfortable, well-maintained unit. We immediately
respond to any needs or concerns, while providing friendly professional service.
According to our statistics, 65% of our rental revenue is from repeat guests
and word-of-mouth referrals. Our comment card data indicates that over 99% of
our guests would recommend Vacation Station to a friend, and many say they already
have. The staff at Vacation Station is proud of these accomplishments as they
show that by providing the best possible vacation experience, our guests consistently
return year after year.
Extensive and consistent marketing is a key component to obtaining
continued growth, high occupancy rates and rental revenue. No other vacation
rental company in Incline Village spends as much per unit to market their properties.
We utilize the most effective marketing sources and techniques available. By
identifying our customers and using demographics to effectively target them,
we reach millions of potential guests and generate thousands of calls per month.
Our marketing program utilizes many forms of media including: Ads placed in
major national and northern California newspapers reaching 8,138,769 readers
per issue, advertisements in major national magazines such as VIA that reach
5,160,123 readers monthly, the Hotel Travel Index (an international resource
for travel agents) used by 83,005 agents per issue (many of whom repeatedly
book their clients in our properties), seasonal travel publications, distribution
of approximately 10,000 property listing brochures per year that describe and
showcase our rental properties, regional reservation centers such as Incline
Village/Crystal Bay - Go Tahoe Central Reservations and the RSCVA Central Reservations,
local brochure distribution,
a large backlit monument sign adjacent to the entrance of the Hyatt Regency,
creating hundreds of thousands of impressions each year, local newspaper display
ads reaching 36,720 readers per issue, trade and membership affiliation directory
listings, ski area brochure lodging listings, many referrals from local real
estate agencies, corporate executive retreats (i.e., Volkswagen of America
Capcure, Inc., etc.), the Hyatt Regency and special event planners. For many
years Vacation Station has been refining and expanding a successful marketing
program which ensures that your vacation rental produces the highest possible
revenue, occupancy and upscale clientele.
The internet has become a critical marketing resource for reaching
potential guests globally. As a cutting edge company, Vacation Station's website,
vacationstation.com provides guests with extensive and up-to-date information,
professionally photographed units and the resources to help plan the perfect
Lake Tahoe vacation. Our website enables millions of potential guests to conveniently
view your property and streamline the decision making and booking process.
Included in each guest arrival package is a comment card. Each
month the completed cards are compiled and reviewed by the entire staff. Any
deficiencies are noted and promptly corrected. The cards are then filed by property
and available for homeowner review. Guest comment cards continue to be an important
resource for improving your property and our services.
Vacation Station is the only Lake Tahoe vacation rental firm to
have its own in-house housekeeping company. Housekeeping is the single greatest
obstacle faced by all vacation rental companies. Often vacation rentals are
inadequately cleaned and maintained after each booking and gradually the cumulative
effect of such poor follow up can jeopardize your valuable real estate investment.
Housekeeping subcontractors are profit oriented, are spread between various
clients and their employees lack hands-on training and supervision. The only
way we have found to obtain the high level of cleanliness, presentation and
maintenance that we require was to start our own company dedicated solely to
our rental properties. Our passion and goal is to achieve high guest and property
owner satisfaction. We accomplish this through immaculately clean properties,
presentation, use of high quality linens and towels, maintenance, stocking and
a well-organized, highly trained and supervised field staff. We have our own
laundry facility and our staff uses only company cleaning supplies and equipment.
Profit is not our primary concern. Your property will never look so good!
Vacation Station strives to make each of our guests' Lake Tahoe
experience a special one. We believe that each vacation rental should have everything
the guest needs, including our unique personalized touches. When the guest arrives,
the porch light is on and the property is at a comfortable temperature. A custom
in-room guest directory welcomes the guest and answers any questions they may
have. Our guest arrival package is full of useful brochures, coupons and local
guidebooks. The bathrooms are equipped with elegant Glen Eden amenity baskets
and large, beautifully arranged towels, Lake Tahoe designer hand and body soaps,
lotion, shampoo and a generous supply of toilet paper and facial tissue. Beds
are made up with high quality linens and are artistically arranged. The kitchen
is supplied with fresh ground regular and decaf coffee, paper towels, dish soap,
detergent, extra trash bags, a scrubber sponge and light bulbs. In the fireplace
is a convenient duraflame log for instant mountain atmosphere. We provide everything
for the perfect Lake Tahoe vacation.
Station's offices are conveniently located in the Raleys Shopping Center at 930 Tahoe Boulevard in Incline
Village, Nevada. Due to our highly visible location - everyone needs groceries - Vacation Station generates a significant number
of bookings from walk-in visitors. Our office and reservation lines are fully staffed 7 days a week (8:30 am to 6:00 pm Monday through
Saturday and 9:00-5:00 on Sundays, year 'round). After hours we have a 24 hour answering service for emergencies. We are always
available for our clients and guests!
Vacation Station is a member
of the Better Business Bureau and participate in their "Care Program". We are
also members of the Vacation Rental Managers Association, a nationwide group
of over 400 of the finest quality vacation rental companies dedicated to uphold
the highest standards in the industry, the Incline Village/Crystal Bay Chamber
of Commerce, Incline Village/Crystal Bay Lodging Association, North Tahoe Resort
Association and the Reno/Sparks Convention Authority.
in Vacation Rentals
Over 20 years ago, Vacation
Station started in the emerging vacation rental management business. Unlike
many real estate companies who handle rentals on the side, we have always specialized
in the vacation and long-term rental business. Another key to our success is
that we exclusively represent high quality and well-maintained properties. Our
use of innovative systems, cutting edge technology and our dedication to detail,
honesty and integrity has made us the largest property management company and
has earned Vacation Station a long-standing reputation as Incline Village's
premier vacation rental company.
Vacation Station employs
service-oriented and conscientious local professionals who specialize in the
different areas of property management such as reservations, owner and customer
relations, accounting, marketing, housekeeping and maintenance, while effectively
working as a team. We are proud of our staffs' longevity and dedication to excellent
customer service. The team at Vacation Station continues to be our greatest
Our goal at Vacation Station is to provide you with responsive,
professional management services. We strive to build long-term working relationships
with our homeowners by tailoring our services to meet your individual needs
and objectives. Our service is based on being reliable, responsible and consistent
so that you can rest assured your interests are being looked after.
We provide detailed and
accurate monthly statements prepared by our Certified Management Accountant.
These include rental activity and income, itemized expenses, occupancy statistics
and a year-to-date profit and loss. Statements and checks are mailed on the
first business day of each month along with a copy of our newsletter. We offer
a bill paying service that pays expenses such as mortgage, utilities, insurance,
property taxes, homeowner dues and maintenance. Payments can also be directly
deposited into your bank account. Vacation Station provides you with up-to-date
information and services that make your vacation rental ownership convenient
and hassle free.
Vacation Station utilizes
state-of-the-art computers and property management software specifically designed
and customized for our business. The software helps us efficiently manage every
detail, including reservations, availability, rates, accounting, housekeeping,
maintenance, reporting, marketing statistics and forecasting. This efficiency
enables us to increase our sales volume while maintaining a high level of service,
which translates into increased owner revenue.
Each month you will receive
our newsletter, the "Scoop", with your statement. Its focus is to communicate
to our homeowners the direction of the company, changes in terms and policies,
marketing, technology, tourist trends, tips on increasing rental income, ways
to upgrade and maintain your property, etc. Also included is the owner calendar
to facilitate reserving owner property use. To ensure that homeowners receive
the best possible service, we provide an owner comment card to help communicate
any questions, comments, concerns and testimonials you may have. We look forward
to hearing from you.
Vacation Station also offers
mid and long-term lease management. This service is beneficial to property owners
who want consistent income for a specified period of time. Term leases are also
a great way to continue an income stream during slow seasons. The commission
rate is lower for six month or more leases so you can net higher returns. Our
long-term department is solely dedicated to managing long-term properties. This
department handles all details of the rental including credit and reference
checks, lease preparation, legal aspects, move-in and out inspections, cleaning,
rent collection, maintenance and advertising of the property. We take care of
all the details so that you have a hassle free experience and peace of mind.
Vacation Station has a service
specifically designed for absentee owners who would like their property inspected
each week to assure no problems arise such as frozen pipes, vandalism, failed
heating systems, leaks, etc. We will also turn the heat up on the day you arrive.
We meet service men, issue keys and confirm that work is completed before payment
to subcontractors is made. Vacation Station acts as your professional liaison
for your investment property. When you arrive there will be no unexpected surprises.
We appreciate your consideration of Vacation Station as your property
management company. Please don't hesitate to call or stop by our office. We
would be happy to provide you with a free property analysis and a homeowner
THE STAFF AT VACATION STATION
Dependable, friendly, professional. Works cooperatively with owners.
The unit was so clean. Many thanks!
Just wanted to let you know that I'm really pleased with the housekeeping at our unit in Incline Village. Everything looked very nice. We had some friends stop over and they liked the little touches of having the tissues folded like fans and having the towels hung so prettily. The summer is looking great! Keep up the good work and have a good day.
We were very pleased with the deep cleaning, the house was in A-1 condition.
Your website is excellent, easy to find and very thorough. The photos give the renters a good view of the interior of all the rooms. We did check other websites and they were not as informative as Vacation Station. Good job!
Thank you very much for the kind words about our little mountain cabin in the last edition of the Vacation Station Scoop. Valerie and I and our kids had fun reading about the cabin and the nice things you had to say about it.
We've had more fun over the past thirteen years making little changes here and there and it's always fun when those changes are recognized. We've always tried to look through the eyes of the person that's visiting Lake Tahoe for the first time when making the improvements to the house. To that end, you and the awesome staff of Vacation Station have been perfect for us. Our cabin is always immaculately clean, organized and beautifully maintained.
Whenever we come up and visit the home ourselves, it always feels great to walk in the door and feel like we're on vacation ourselves.We usually scramble straight over to the "Guest Book" to read comments from past visitors. It's so fun to read what interested them on their vacation to Lake Tahoe, what motivated them to choose Lake Tahoe, and their thoughts about the cabin itself.
Again, thank you for the kind and thoughtful words. It's been an absolute joy to be working with Vacation Station these past ten years.
You're the best!!!!
Thanks for a great year with our Tahoe home. Your instincts for our rental prospects were right on - the turnaround has been amazing!
I wanted to take this opportunity to thank you and the staff for all the good service you and your group have rendered over the years. I appreciate your help.
Dear Don and Staff,
I wanted to let you know how happy we have been with your management of our vacation rental property. We have been with Vacation Station for nearly eight years now, and have come to appreciate how many things you do well. Your customer service to owners as well as guests is excellent. We are grateful for your careful concern over maintaining our valuable asset, and maximizing our return on that investment. I like the suggestions that you send in the monthly Scoop newsletter to ownerswe feel in touch with whats going on in Incline as a result. When issues have come up with our home, you have worked with me to resolve them satisfactorily. I have shopped around a couple of times over the last eight years, and there is not a better fit for us than with Vacation Station.
As you are well aware, vacation property ownership can be a real challenge. For the past 16 years, we have been "vacation property owners." Over the course of time, we have been represented by a variety of management companies in Incline Village. Each representation was filled with problems and challenges for us as owners.
Then, we found Vacation Station! Since you have been representing our interests in Incline, our home has been rented to nice folks, our income checks have been on time, our home has been maintained in PERFECT condition, maintenance issues have been dealt with PROMPTLY, and ANY problem (e.g. tenant phone bills) has been handled IMMEDIATELY. Most importantly, because of your high housekeeping and maintenance standards, when we arrive for a personal holiday, our home is in perfect condition!
Now that we are no longer renting our property, keeping it for personal use only, your "WATCH" program suits us perfectly. Each one of your staff works hard to see that our needs are met. You have a great team.
Thanks for your faithful service to us and care for our home.
We have been exceedingly pleased with our ten year relationship with Vacation Station. The staff is always friendly and helpful. The cleaning service keeps the place looking great! We look forward to another ten years with Vacation Station
This letter is to let you know how pleased we have been with the service your rental staff provides us. Our house has been on the rental program for over 5 years and we have never had such a smooth relationship with a rental staff.
Our house rentals have increased by 70% since placing our house with Vacation Station. The cleaning crew you supply is excellent. Whenever a family member uses our place they always comment on how clean and neat they find it.
We really appreciate the extra care your staff gives our house. It is always being checked to make sure everything is working properly. We also find the repairmen you use charge very reasonable rates.
The Vacation Station staff is always very friendly and helpful whenever we contact them. Thank you very much for the great job you are doing. We really appreciate the extra care you give our rental house.
I couldn't be happier with the service - Vacation Station's crew does an exemplary job of maintaining and caring for my property as well as maximizing rental income. Keep up the great work!
I have no recommendations for better service. Being overseas we were a little apprehensive about leaving our property in the hands of someone else. You quickly put us at ease. Your company is professional in every sense of the word. We are very happy with your service and would not hesitate to recommend Vacation Station to other property owners.
We had the best year since the first year we owned the condo 9 years ago. The res. agents are always very accommodating and we love Vacation Station's in-house cleaning & maintenance.
We are very pleased with the courteous and efficient service you give us!
Thank you so much for all your help in managing my property at Incline Village over the past couple of years.
My husband and I are looking forward to spending many weekends in Tahoe this summer.
I certainly will recommend Vacation Station to all my friends.
Great job! Our condo is always very clean when we come up. I never have to worry about anything. You take care of it all.
We don't know what we would have done without you! Your group is very efficient, so much fun to work with and it's been a real pleasure meeting and talking with all your staff.
As usual, you are doing great! From marketing the property, to maintaining it - from customer service to your attention to detail, I couldn't be more pleased (after 3 or 4 years of doing business with you, it's only improved year after year!) Many thanks!
You guys are wonderful! When we meet people who want to rent different kinds of properties, we tell them about you! Your whole staff is great!
Vacation Station is doing a wonderful job of managing the property.
Thanks for the support this past year. We appreciate your efforts in keeping our unit rented and alerting us of any problems. Keep up the good work!
Vacation Station - 930 Tahoe Boulevard, Suite 703, Incline Village, NV 89451
Conveniently located in the Raleys Shopping Center
Toll Free 800.841.7443 • Fax 775.832.4844
Vacation Station has provided vacation rentals,
condos, cabins and ski
leases to satisfied customers in North Lake Tahoe since 1982. We are
located in Incline Village, close to skiing, beaches, swimming, hiking,
biking, sailing, boating, golf, dining, casino gaming and other types of
recreation. Whether you are buying or selling a home, making vacation
plans, romantic wedding plans or just have questions about activities at
Lake Tahoe, our friendly staff is here to assist you.
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Vacation Station is a registered trademark of Vacation Station,
Incorporated, a Nevada corporation. All rights reserved.
Copyright 2006 - 2013 Vacation Station Rentals is owned
by Vacation Station, Inc.
All rights reserved. Reproduction in any form, in whole or part,
without written permission is prohibited.